Frequently Asked Questions
Q: Are Southwest National Bank deposit accounts FDIC insured?
A: Yes! Each individual customer's account is insured by the FDIC up to $250,000 per account. Additionally, all non-interest bearing transaction accounts are fully insured by the FDIC. These changes are temporary through December 31, 2013. For more information, and to access the EDIE calculator to see how your deposits are insured, please visit www.fdic.gov.
Q: How do I set up Direct Deposit of my payroll check?
A: After opening your checking account, you will receive our transit routing number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: After opening your checking account, you will receive our routing and transit number and your account number. Simply contact Social Security Administration at 1-800-772-1213 with your Social Security Number and account information to set up your direct deposit over the phone.
Q: Can I get information about my account by phone?
A: Yes! Account information is available with our Customer Service Representatives during business hours at any of our banking locations. You can also call our 24-hour phone banking at (316) 831-8200.
Q: How can I change my address and personal information?
A: Just visit one of our banking locations and update your information with us so you don't lose any important correspondence from us. However, if you are signed up for online banking, you can change this information electronically through the "online forms" section of the online banking.
Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: As stated on our application, at this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Number). If you have questions, contact us. We'd like to hear from you.
Q: Can I do all of my banking with Southwest National Bank?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.
Q: Can I look at all of my transactions at any time?
A: Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How frequently is my information updated?
A: Southwest National Bank updates all customer information nightly. Whether you access our Online Banking or visit our customer service, your account information is updated daily to reflect all account activity.
Q: How do I make a deposit to my account from a remote location?
A: You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. We also offer a bank-by-mail service, which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Q: Can I send and receive wire transfers from my Southwest National Bank account?
A: Yes! Funds can be transferred to and from accounts by wire transfer. Contact Us for details.