Online Banking FAQ
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, download transactions to a personal financial manager, and much more. Online Bill Payment, another service available with Online Banking, allows you to pay your bills quickly and easily! Click here for more information on Online Bill Payment.
Q: How do I sign up for Online Banking?
A: You will need to complete and submit the Online Banking Enrollment Form. The first field is for the Desired Login Name. This gives you the ability to select the Login ID you will use. Once we receive your enrollment, we will complete a full review of the information you provide. Once the verification and online profile creation are complete, you will receive an email with instructions on how to login for the first time. If any of the information provided on the enrollment form is inaccurate, you will be notified via email. Inaccurate information will cause a delay in the enrollment process.
You must have an existing checking, savings, or loan account to be able to use Southwest National Bank's Online Banking service.
Q: Is any of my personal information stored in the Online Banking application?
A: Yes, the Online Banking application encrypts and stores your Login ID, Password and User Preferences. However, for your security, we, the Bank, do not have access to your password information.
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day. You will see pending transactions immediately as memo posted items.
Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, investment, and loan accounts from the Online Banking service. Our Online Banking application is intended to give you as much access, security, and versatility, as possible.
Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Excel™, Quicken™, QuickBooks™, Microsoft Office™ or as a comma-delimited text file.
Q: Are there any requirements to keep my Online Banking account?
A: We only require that you use your online banking at least once every six months. Additionally, we reserve the right to cancel your online banking account access if we suspect your account has been compromised or misused. If you want to cancel the service or if you have questions, please contact our Online Banking Department at (316) 291-5201.
Q: Can I create my own password that is easy for me to remember?
A: Yes, upon your first login you will be required to create a unique password. Your password will require the following; a minimum of at least 5 characters in length, a maximum of no more than 15 characters in length, must contain at least 1 upper case letter, must contain at least 1 lower case letter, and it must contain at least 1 number. We reserve the right to change the password requirements at any time as a security measure for our customers.
Q: What happens if I forget or lose my password?
A: If you lose or forget your password, you may follow the "Forgot Password" option. This will prompt you to select a delivery option for a secure access code. If you become locked out, you will be required to contact our Online Banking Department at (316) 291-5201 to have your Login ID reset and/or your password changed.
Q: How many days does it take until my online banking profile becomes inactive?
A: Once you have enrolled and been approved for Online Banking, you should login within 72 hours to prevent your profile from becoming inactive and subsequently removed. After your initial login, it will take 180 days of inactivity for your Online Banking profile to become inactive and removed. If your Online Banking profile has become inactive, you will need to re-enroll using the Online Banking Enrollment Form.