Online Banking Protection
Our Security Features
At Southwest National Bank we know that issues like security, protection from fraud and personal privacy mean as much to you as it does to us. With that in mind, we have the most up-to-date Internet security including 128-bit encryption, the highest level of protection for financial transactions. You can recognize this at the address bar which starts with 'https'. This encryption technology ensures that data passing between your computer and the Bank is secure and that your accounts cannot be accessed by anyone else online. Our log in process also requires the use of unique passwords and Enhanced Login Security. This also provides another layer of security.
Enhanced Online Security recognizes your computer so if you log in from another location, it will ask you to answer a validation question to verify your identity before allowing you to login. It consists of a one-time enrollment process that will only take a moment to complete. After you log in to your account, the first step is to select and provide an answer to one of four "Validation Questions" and verify your email address. The second step is to confirm that you want the extra security protection added to your computer. It's that simple. The next time you log in from your registered computer, Enhances Login Security will be working behind the scenes. You will see nothing different and your overall banking experience will remain the same.
Tips to Protect Yourself Online
There are many proactive things you can do to help protect your accounts and help prevent fraud and identity theft. Here are tips to follow when you're online.
The Internet is a convenient way to access your accounts and communicate with Southwest National Bank. By following these tips, you can enjoy a safe and secure online experience.
- Keep passwords to yourself. Never share your passwords or PINs with anyone. If you share your passwords, you've given that person or entity permission to access your personal and account information.
- Memorize your passwords. Never write your passwords down.
- One and done. Once a password has been used, don't repeat the exact same password for other accounts. Using the same password on various websites puts you at a much greater risk of being a cybercrime victim.
- Create difficult passwords. Be creative with your passwords and use complex passwords even when the site does not require it. Stay away from obvious passwords like your zip code, year of birth, or sensitive information such as your mother's maiden name or your Social Security Number.
- Change your password often. Change your passwords every 30 to 60 days.
- Ditch the dictionary. Passwords containing common words can be discovered with password cracking software. Avoid names, places, and other words found in the dictionary that make it easier for criminals to discover. Instead, use assorted numbers, letters and special characters in a random sequence.
- Stay at your computer once you sign on. Never leave your computer unattended while using any online banking or investing service.
- Sign off when you're done. It's important to sign off completely when you are finished banking online. This is even more critical if you're using a computer that other people can access.
- Use only secure sites. If you are providing financial information, be sure the site uses secure communications. One of the ways to determine if a site is secure is to look for the padlock icon usually located at the bottom of the web browser. If you double click on the icon, a pop-up window will appear with information about the Web site. The information in this window should match the Web site you're visiting.
- Trust is important. Do business only with financial institutions that you know and trust.
- Be on the lookout for suspicious Web sites. Watch out for copycat sites that may try to look like financial institutions or other trusted companies that you do business with. To make sure you're visiting a legitimate site, type the business' address directly into your browser, or use a bookmark that you previously created.
- Verify that it's FDIC insured. If you're considering an online bank, verify the bank is legitimate and that its deposits are insured by the FDIC.
- Use public computers with caution. Only access your personal financial information from a computer you trust. Internet kiosks and cyber cafes may not be as secure as your personal computer.
- Secure shopping. When placing orders online, check for the "closed padlock," which is usually located in the bottom corner of your browser. The padlock information, it will be sent securely. If you double click on the icon, a window will appear with information about the Web site. The information in this window should match the Web site you're visiting.
- Verified by MasterCard® SecureCode are free services that protect your Southwest National Bank Debit Cards from unauthorized use when you shop online. By registering for each of these services, you will receive a unique password that offers an extra level of security when you use your cards on many shopping Web sites.
- Trusted merchants. Only shop with online stores that you know and trust.
Browsing the Internet
- Review site policies. Before entering any personal or financial information on a Web site, review the security and privacy polices posted on that site. These policies usually describe how the Web site collects and uses information about you. By knowing more about the policies of a site, you can decide if you want to continue visiting the site.
- Keep your browser updated. Newer versions of Internet browsers have the latest safety features that protect your computer from dangerous programs like spyware and viruses. If you have an older version of a browser, make sure you install the latest versions on your computer.
- Use caution when downloading. Some software downloads from the Internet can harm your computer and compromise your security. Do not download any software from Web sites you do not recognize or trust.
- Keep anti-virus software up to date. By keeping anti-virus update to date, you can not only avoid viruses but help decrease the number of fraudulent emails and Web pages you might encounter.
- Delete personal or financial information on public computers. If you use a public computer, someone else may be able to access your information or trace the Web sites you visited. To avoid this possibility, delete the cache memory on the computer to remove any traces of your visit. All Internet browsers have a "help" section that tells you how to delete the cache.
- Beware of spyware. Spyware is software that tracks how you use your computer and which Web sites you visit. Spyware programs could get installed on your computer without your knowledge when you visit certain Web sites, open unsolicited emails, or click on links in emails.
Scammers also use "key-logging" programs that record what you type into your keyboard. If a key-logging program is installed on your computer, you could unknowingly reveal sensitive information like your PINs or passwords to scammers. You should consider buying and keeping current anti-spyware software to better help protect your confidential information. The software will help identify and delete any spyware or key-logging programs installed on your computer.
- Use secure messaging when it's available. Most Online Banking applications - including Southwest National Bank Online Banking have secure messaging. you can access secure email when you log into Online Banking. You can also securely communicate with the Bank through our secure contact forms. Secure emails and online forms ensure that your personal information is transmitted safely over the Internet.
- Use caution when opening unsolicited emails and attachments. Viruses can be passed along via email and harm your computer. Be careful when opening emails - especially from someone you don't know. Also be careful when opening unexpected attachments from people you do know, as many viruses now replicate themselves by sending a message containing a copy of themselves as an attachment to each person in the affected person's address book.
- Don't click and tell. Never respond to unsolicited emails asking you to provide, update, or verify personal and account information.