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Please read this important message regarding our COVID-19 (coronavirus) financial readiness. We continue to devote the necessary time and resources to do our part to respond to this emerging public health issue. READ MESSAGE.

Southwest National Bank is now accepting applications for the PPP loans. If you have any questions or would like more information, please call the Commercial Lending team at (316) 291-5240. 

Mobile Banking
Frequently Asked Questions

Q: What are the restrictions on the type of mobile devices that can be used to access accounts?
A: Southwest National Bank's mobile banking works with any web-enabled mobile phone device.

Q: What functions can I perform from my mobile device?
A: You can:

  • View Transaction History
  • View Account Balances
  • Transfer Funds between accounts
  • Pay Bills to existing Payees

Q: What happens if I lose my mobile device?
A: Since your account information is not stored on your mobile device, your information cannot be stolen.

Q: Why can't I add a new payee?
A: Functionality is limited to sending payments to already established payees. To add a new payee, login to Southwest National Bank's online banking, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.

Q: What do I need to do if I get a new phone?
A: If you get a new mobile phone, you will still be able to use mobile banking. Simply log-in as normal and answer the enhanced log-in security question. You will be asked if you would like mobile banking to recognize your new mobile phone.

Q: Can I use any mobile device to access my accounts?
A: Yes. You can access your accounts via any mobile device that is web-enabled. The only difference is there will be an enhanced log-in security question to validate your identity.

Q: How do I delete a Bill Payment that I set up through my mobile device?
A: You must login to Southwest National Bank's online banking and delete the payment from the Payment Manager.

Q: When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
A: Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.

Q: What if I can't get my mobile device to work with Southwest National Bank's Mobile Banking?
A: There are a number of reasons that you may experience trouble accessing the mobile version of Southwest National Bank Online on your phone. To use Southwest National Bank's mobile banking:

  1. You must first enroll in Southwest National Bank's Online before you can gain access.
  2. Your mobile device must be web enabled

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