Frequently Asked Questions
Q: What are the restrictions on the type of mobile devices that can be used to access accounts?
A: Southwest National Bank's mobile banking works with any web-enabled mobile phone device.
Q: What functions can I perform from my mobile device?
A: You can:
- View Transaction History
- View Account Balances
- Transfer Funds between accounts
- Pay Bills to existing Payees
Q: What happens if I lose my mobile device?
A: Since your account information is not stored on your mobile device, your information cannot be stolen.
Q: Why can't I add a new payee?
A: Functionality is limited to sending payments to already established payees. To add a new payee, login to Southwest National Bank's online banking, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
Q: What do I need to do if I get a new phone?
A: If you get a new mobile phone, you will still be able to use mobile banking. Simply log-in as normal and answer the enhanced log-in security question. You will be asked if you would like mobile banking to recognize your new mobile phone.
Q: Can I use any mobile device to access my accounts?
A: Yes. You can access your accounts via any mobile device that is web-enabled. The only difference is there will be an enhanced log-in security question to validate your identity.
Q: How do I delete a Bill Payment that I set up through my mobile device?
A: You must login to Southwest National Bank's online banking and delete the payment from the Payment Manager.
Q: When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
A: Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.
Q: What if I can't get my mobile device to work with Southwest National Bank's Mobile Banking?
A: There are a number of reasons that you may experience trouble accessing the mobile version of Southwest National Bank Online on your phone. To use Southwest National Bank's mobile banking:
- You must first enroll in Southwest National Bank's Online before you can gain access.
- Your mobile device must be web enabled